Michael Bird (el 21/02/14 a las 7:25 am)
How to Turn Social Media Critics to Converts - Totally would have gone the
other way had the experience been pleasant.
#socialmediamarketing #socialmedia #digitalmarketing #customersatisfaction
#onlinemarketing #brandmanagement #reputationmanagement
Scott Loveless (el 22/12/13 a las 2:48 pm)
Doing some preliminary planning for a possible bicycle vacay this coming
summer. It will involve a flight with a plane change. United Airlines is,
by a long shot, the least expensive way to get there and back.
Unfortunately, they want an extra $100 for the bike. Each way!
Bikeflights.com, which I have successfully used before to ship a bike,
would charge me about $90 round trip.
Also, there's this:
United Breaks Guitars
QuantumOverlord (el 14/11/13 a las 9:56 pm)
When Google plus breaks You-tube. I should have gone to vimeo or daily
duubamg1 (el 06/01/14 a las 7:13 pm)
Chupa United! kkk
Soto Mi (el 15/12/13 a las 1:48 pm)
When no #customercare is present the customer has a weapon to fight back!
#united #airlines #casestudy #socialmedia
tsukishiro70 (el 11/03/14 a las 1:53 am)
So, worse than Ryanair then?
Jennifer Adams (el 11/03/14 a las 1:08 am)
I just saw your Tedx talk, inspiring & heartfelt
SuperEman500 (el 10/03/14 a las 1:43 am)
Thumbs up if your marketing class brought you here. I'm taking principles
of marketing right now.
Treese A (el 08/03/14 a las 12:29 am)
ok ... this deserves to go viral....
Laura Westgate (el 04/03/14 a las 10:15 pm)
United still doesn't give a crap, they have rated the worst airline in 2013!
The call center in India is more helpful and caring than any US & Canadian
staff they have, it is a nightmare. If you can't carry it on, don't pack
anything you'll miss when they lose it!