United Breaks Guitars


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You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitars... Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars... for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results. There is now a video response: http://www.youtube.com/watch?v... Full Story: http://www.davecarrollmusic.co... - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll... . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc...

Canal: Music
Subido: 07/07/09 a las 3:10 am
Autor: sonsofmaxwell

Duración: 04:37
Valoración: 4.9188495
Vistas: 14358577

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Ultimos comentarios:
Manni Marquez (el 12/11/14 a las 6:05 am)
Ok United was wrong in the treatment of the guitar and the situation but these guys are wrong in the racist portrayal of Mexicans in their video. What is the point of having white guys in sombreros and fake mustaches? How does that help the cause? 
David Ridout (el 25/10/14 a las 5:07 pm)
I just saw an article suggesting that the resulting poor publicity from these videos caused a $180,000,000 drop in share prices. They probably should have just bought the dude a new guitar. 
Walt Frasier (el 24/10/14 a las 6:55 pm)
THIS IS AWESOME!!!! Finally a constructive answer to horrible "Customer Service" NEXT STOP SPRINT...
rodney mellott (el 28/10/14 a las 1:38 am)
What a nice guy to put a video that doesn't step on blacks but makes fools out of Mexicans. Dave Carrol wears panties because if he would have made the video with blacks, that's is all I see at Chicago airports, the backlash would have made him... I must stop, white male pu$#y makes me sick
Johan Braun (el 21/10/14 a las 1:02 am)
United Airlines Lost my Bag Last month and they cant find it, and well reading about this video i found that "Rob Bradford, United's managing director of customer solutions, telephoned Carroll to apologize for the foul-up and to ask if the carrier could use the video internally for training.[6] United mentioned it hoped to learn from the incident, and to change its customer service policy accordingly" but it looks like United Airlines dose not learn from the mistakes
Rasta novascotiarasta (el 05/11/14 a las 4:59 pm)
#VideoForLunch ♫ United Breaks Guitars ♫ with Dave Carroll and Sons of Maxwell from Halifax area #SocialMedia can make or break you or your company. Once, word of mouth took longer to get around. With Social Media, in the blink of an eye, I can share with half a million people. I've never flown on *United Airlines* but I did follow these stories and the lack of response by them, and if I had any other choice, I would take it.. Simply because I know the back-story. And there is so many more now, in the area of GripeVine (For your complaints) and a book by Dave Carroll now. United Breaks Guitars #Music #Video
jimbo jones (el 21/07/14 a las 2:48 am)
i feel like i would probably go apeshit if my guitar ever got broken by the airlines and they wouldnt do anything about it, i may even throw a trash can through a window
אלי כהן (el 29/10/14 a las 12:00 pm)
Great song!! great message! United... be aware of celebrities... and stop breaking guitars...
Stefan Reinmuth (el 12/10/14 a las 8:21 pm)
And this ladies and gents, is how you get a company to lose $180M
Richard F. J. (el 21/07/14 a las 9:42 am)
When I watched this catchy video I couldn't stop to think of +Kent Oldhøj and to stay on his *good side.* Have a monday with smiles :D

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